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CALL MANAGEMENT PRODUCTS

SITE INDEX >> PRICES << .CALL MANAGEMENT POWER SUPPLIES SYSTEM PACKAGES HEARING LOSS .DIGITAL CONVERTER BOGEN CENTREX VOICEMAIL AUDIO Conf. MUSIC-ON-HOLD VOICE/DATA STROBES-BELLS HEADSETS SINGLE Line MULTI Line ACCESSORIES MANUALS PATCH CABLES COIL CORDS WHEELOCK TELEDEX POLICIES WARRANTY AMPLIFIED WE BUY SYSTEMS HOW TO OUR SERVICES

 

Service Observation Unit   Allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.  

2-Line Call Sequencer   Answers a second line on a specified number of rings and play a user recorded greeting. The caller will then be held until the receiving party is free to take the call
6-Line Call Sequencer   When answered, your customers will hear your personally recorded business greeting and then places the call on hold
12-24 Line Call Sequencer    No matter how small your business, projecting the right image is important. Build your company's image with this twelve line call sequencer
10 or 30 Line Call Monitoring Units   Easily monitor calls from your telephone and when necessary, join in on the call to offer assistance.
Promotion-On-Hold Announcer  Digital announcer/recorder w/ built in 2 watt amplifier
Toll Restrictor    Prevent Long Distance Abuse with a Programmable Toll Restrictor
Music/Message-On-Hold    Available for PBX & NON-PBX Telephones
Visual Ring Indicator   Provides line status and message waiting indication
Message Waiting Indicator   Provides visual lamp indication of message waiting and ringing
Phone Strobe Flasher w/ringer   Amplified ringer with strobe light 

Service Observation Unit    $475.00    

Product Installation & Specifications

 

 

Add Silent Observation to Most Phone Systems
The SO-24 Silent Service Observation unit allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.

Stations are monitored silently, however a supervisor may quickly enter the conversation dialing a "*". A cassette recorder output permits selective recording by simply dialing a "9". Alternatively, all monitored conversations may be recorded.

Each SO-24 Service Observation unit provides access to 24 analog stations or lines simply by dialing a two-digit code from the supervisory phone. Additional SO-24 units may be installed for larger systems.

Applications
Telemarketing Centers
Direct Sales Outlets
Travel Agencies
Customer Service Departments
Airline Employment Services
Collection Agencies
Credit Bureaus
Insurance Companies
Features
Compatible with analog loop or ground start lines as well as analog PBX/KSU stations
Connect one or two SO-24's to an unused systems line input or to a dedicated single line phone
Built-in talk assist
Cassette recorder output
Automatic gain control equalizes in and outbound conversation levels
Configurable for digital phones (requires an extra pair of wires for each phone handset)
One year warranty
Made in the USA
Specifications
Power: 12OV AC / 12 V DC 500 mA UL listed adapter
Dimensions: 210 mm x 159 mm x 45 mm (8.25" x 6.25" x 1.75")
Shipping Weight: 1.36 kg (3 lbs.)
Environmental: 0 C to 82 C (32 F to 90 F) with 5% to 95% non-condensing humidity
Connections: (1) RJ-21X female jack, (1) 3.5 mm (1/8") audio jack, (1) 2.4 mm (3/32") tape control jack

 

 

Improve your Call Center's Efficiency with Live Monitoring 

  $375.00   CM10      

      POWER SUPPLY (add $45.00)     

CM10 Tech Specs    CM30 Tech Specs 

Overview

Installation

Applications

Features

product brochure

  $550.00   CM30      

      POWER SUPPLY (add $45.00)     

$595.00   CMX300 Expander

Overview

Dees' service observing units provide complete call monitoring and talk assist capabilities. They are compatible with almost any analog telephone system, e.g., CENTREX, PBX or Key System lines. Available in two versions, Model CM-10 monitors up to 10 lines and CM-30 monitors up to 30 lines.

To monitor lines, assign a supervisor's telephone set and numbers for those lines you wish to monitor. Then, using the supervisor's set, dial the numbers for the line you want to monitor. You may move from one set to another by either hanging up and then dialing the new number, or by dialing the pound button (#) and then the new number. When the line is being monitored, nothing can be heard by the parties on the lines. However, if preferred, an optional Alert Tone can be turned on to indicate to the conversing parties that the line is being monitored.

The CM-10 and CM-30 have a built in Talk Assist feature to allow the supervisor to enter into a call whenever necessary. It is easy to activate. The observer simply presses the asterisk button (*) on his or her phone set. No add-on products are required for this feature.

As your business grows, the CM-30 can grow with you. The CMX-300 Service Observing Expander will expand your system to monitor up to 90 lines in increments of 30 lines per unit. Installing the Dees' service observing units is easy and consists of tying down the cross connects of the CM-30 or CM-10 to those lines you wish to observe. Both units operate on a 24 VDC unfiltered power supply. Both units can be ordered with a power supply.

Installation

                                                                                 

Applications

If you are in the kind of business where your survival and success is dependent on your sales and service representatives making effective use of the telephone to reach the marketplace, the Dees service observing units will be invaluable to you. Ideally suited to telemarketing firms, sales order desks, technical support desks, customer service departments, service departments, etc. With the CM-10 or CM-30 installed, you can monitor any or all calls made by your sales and support staff from your telephone set whenever you want. These units are also ideal for training purposes. During a training session, if a trainee gets into difficulty during a call, you can activate the Talk Assist feature and join in on the call to help. If you prefer to let the callers know that they are being monitored, activate the Alert Tone option.

CMX300 Expander 

Service Observing Expansion Unit, 30 lines - expands the CM30 in increments of 30 lines.  Each CMX300 provides an additional 30 lines to the basic 30 lines provided by the CM-30. You may add up to two Model CMX-300s which will allow you to monitor up to a total of 90 lines. All the standard features of the CM-30 are maintained when using the CMX-300. You can add the CMX-300 to an existing installation without disconnecting the service of the CM-30. No extra power supply unit is required.  

 

$595.00  CMX300 Expander   

Features

Available in 10 and 30 line capacity units
30 line version (CM-30) is expandable up to 90 lines using the CMX-300
Compatible with analog Centrex, PBX or Key System lines
Built-in Talk Assist option included
Silent observing with optional Tone Alert provided
Connector zed interface
Can be wall mounted
Operates from a 24 VDC unregulated power supply

 

 

 

 

 

TMS- 2 LINE Call Sequencer    $170.00    

[ImageURL] product brochure

APPLICATIONS

FEATURES

SPECIFICATIONS

Give Your Small and Home Office a Professional Image!

No matter how small your business, projecting the right image is important. Build your company's image with this 2-Line Call Sequencer.

In the day mode, the TMS-2 answers calls while you are busy or on another line. After your personally recorded, professional greeting has been announced, the TMS-2 holds the caller until you are available to take the call. Music on hold can be provided from a radio or another audio source. 

In the night mode, the TMS-2 allows your answering machine to answer either line. The LED indicator displays which mode is in use (Day or Night) and indicates which line is on hold. A volume adjustable beep tone and ringer also indicate which line is on hold or ringing.

Specifications

Power: 120V AC / 12 V DC 500 mA UL listed adapter (provided).
Dimensions: 12 cm x 7 cm x 3.5 cm (4.75" x 2.75" x 1.38").
Weight: 723 g (1 lb. 9.5 oz).
Connections: RJ-14 modular jack and 3.5 mm audio jack.
Sampling Rate: 64 K (equivalent).
Message Length: 16 seconds maximum.
Environmental: 0 to 32 C (32 to 90 F) with 5% to 95% non-condensing humidity.

 

 

Applications

Small Offices / Home Offices (SOHO) where a professional image is important.
Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
City desk and parts counters with limited personnel to cover incoming calls.

Features

Locally or remotely programmable
16 seconds of high quality message memory
Non-volatile E2 memory (programming and message will not be lost during power outage)
Day or Night mode operation
Volume adjustable ringer and "On Hold" alert
Programmable ring delay from 1 to 9
Music or promotion on hold input
User programmable security code for programming
Simple modular installation
One year warranty
Made in the USA

 

 

 

 

TMS-6 LINE CALLSEQUENCER    $979.00   

Product Installation & Specifications

 

APPLICATIONS

FEATURES

SPECIFICATIONS

Answer All Calls Promptly and Professionally

No matter how small your business, projecting the right image is important. Build your company's image with this 6-line call sequencer.

In the day mode, the TMS-6X answers calls while your receptionist is busy or on the phone. When answered, your customers will hear your personally recorded business greeting and then places the call on hold. Music on hold can be provided from a radio or any other audio source. The TMS-6X holds the caller until you are available to take the call. In the night mode, the TMS-6X answers all calls, plays a message, and hangs up.

 

Features

Locally or remotely programmable
32 seconds of high quality message memory (expandable to 2 minutes with DRAM-1M)
Day or Night mode operation
Programmable ring delay
Music or promotion on hold input
User programmable security code for programming
Volume adjustable ringer
Works with loop or ground start lines
Simple modular installation
One year warranty
Made in the USA

Applications

All Offices where a professional image is important.
Operator back-up, eliminates ring-no answer.
Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
City desk and parts counters with limited personnel to cover incoming calls.
Multi-line, remote access to audio sources such as church services and radio stations.
Multi-line, barge-in announcer when used with MDA-KIT*

Specifications

Power: 120V AC / 13.8 V AC 1.25 A UL listed adapter (provided)
Dimensions: 159 mm x 156 mm x 64 mm (6.25" x 6.15" x 2.5")
Weight: 1.81 kg (4 lbs.)
Connections: (2) RJ25 modular jacks, (2) 3.5 mm audio jack, (1) handset jack, (1) RJ11 SQRG-12 jack
Sampling Rate: 32 K
Message Length: 32 seconds, expandable to 2 minutes using DRAM-1M memory expansion kit
Environmental: 0 to 32 C (32 to 90 F) with 5% to 95% non-condensing humidity
Battery Backup: (1) Ni-MH rechargeable 9V battery included (15 minute memory back-up)

 

 

 

      12-24 LINE CALL SEQUENCER       $1,925.00

Product Installation & Specifications

Answer All Calls Promptly and Professionally
No matter how small your business, projecting the right image is important. Build your company's image with this 12-24 line call sequencer.

In the day mode, the TMS-12A answers calls while your receptionist is busy or on the phone. When answered, your customers will hear your personally recorded business greeting and then places the call on hold. Music on hold can be provided from a radio or any other audio source. For a truly professional image, with the  DVA-2WA Promotion On Hold Announcer can also be added. The TMS-12A holds the caller until you are available to take the call. 

In the night mode, the TMS-12A answers all calls, plays a message, and hangs up.

Applications
All Offices where a professional image is important.
Operator back-up, eliminates ring-no answer.
Customer service and technical support centers where it is important that all calls be answered in a timely fashion.
City desk and parts counters with limited personnel to cover incoming calls.
Multi-line, remote access to audio sources such as church services and radio stations.
Features
Locally or remotely programmable
32 seconds of high quality message memory (expandable to 2 minutes with DRAM-1M)
Day or Night mode operation
Programmable ring delay
Music or promotion on hold input
User programmable security code for programming
Volume adjustable ringer
Works with loop or ground start lines
Simple modular installation
One year warranty
Made in the USA

 

 

 

 DVA-2WA Promotion On-Hold Announcer    $159.00

Product Installation & Specifications

 
Promote Your Business While Your Customers Hold!
The DVA-2WA is a digital announcer/recorder with a built in 2 watt amplifier. Designed to provide music and promotion on hold, the DVA-2WA can playback in a continuous loop or alternate between promotions and an auxiliary music source at 2 second to 30 minute intervals. Any number of multiple messages may be recorded.

The announcer comes with four professionally pre-recorded promotion on hold pacifier messages, as well as, power supply and cabling for an easy plug and play installation.

The output of the DVA-2WA may also be connected directly to loudspeakers with messages repeated in timed intervals or played at the push of a button for museum displays, information booths, point of interest locations, etc.

The DVA-2WAs non-volatile memory eliminates the need for batteries or costly built in tape decks. This provides the convenience of recording at the shop or professional studio and then shipping to the installation site.

Applications
On-hold promotion messages and background-music
Non-volatile message repeater for...
- Museum and information displays
- Car rental
"Leave the keys in the ignition..."
- Airport "Loading and unloading only..."
- Smoking "This is a non-smoking building..."
- Amusement Parks "Please keep your hands
in the vehicle at all times..."
Features
7.5 minutes of user record able memory
Select from user recorded messages or four pre-recorded on-hold pacifier messages
Three playback options: on demand, continuous, and timed intervals
Non-volatile memory (no batteries required)
Built-in 2 watt amplifier to connect directly to speakers
Record from  carbon handset, tape, CD, PC sound card or any line level device
600 ohm audio output for high wattage amplifiers
Multiple message capabilities (total number of messages only limited to maximum record time)
AGC (Automatic Gain Control) for trouble free recording
Auxiliary audio (MOH) input for between message background music
Remote trigger input for on-demand playback from a remote contact closure
Press and hold play mode
Status LED for record and playback indication
Master and auxiliary input volume controls
I.O. communications port (allows only one DVA-2WA to announce at a time)
One year warranty
Made in the USA
Specifications
Power: 120V AC/12V DC, 500mA adapter provided
Dimensions: 133mm x 89mm x 44mm (5.25" x 3.5" x 1.75")
Shipping Weight: 1.0 kg (2.2 lbs)
Environmental: 0C to 32C (32F to 90F) with 5% to 95% non-condensing humidity
Frequency Response: 100-3.4KHz
Sampling Rate: 64K (equivalent)
User Message Length: 7.5 minutes maximum
Recording Audio Input Level: 30mV - 1.0V RMS (AGC range)
600 Ohm Audio Output Level: 0.3V RMS maximum (across a 600 ohm load)
Speaker Output Power: 2 watt peak
Connections: (1) 6-position cage clamp terminal block, (3) 3mm (1/8") audio jacks, (1) handset jack
Pre-recorded Pacifier Message Length: 30 seconds total
Minimum Speaker Impedance: 2.66 Ohms: (3) 8-Ohm speakers

 

 
  PROGRAMMABLE TOLL RESTRICTOR   $159.00     

[ImageURL]   Product Installation & Specifications

 

Prevent Long Distance Abuse with a Programmable Toll Restrictor
Ideal for applications where long distance phone calls cannot be tolerated, the TR-1 is a cost effective, user programmable, Tone or Pulse Toll Restrictor.

Concealed in an RJ11C jack housing, the TR-1 is designed to allow local and/or specified long distance privileges while eliminating other toll calls. The TR-1 also provides a 46 number allow/restrict table, a 6 digit bypass code (allows appropriate users long distance access), and an outbound call timer with disconnect.

Applications
Telephone line powered
Non-volatile E2 memory
Compatible with Touch Tone or rotary phones
1-49.5 minute call timer with disconnect
Programmable allow or restrict table stores up to 46 prefixes, area codes or telephone numbers
(6) digit bypass code for single call override
Programmable to restrict all outgoing calls
Concealed in a standard RJ-11C jack
Allows emergency and toll free numbers
Features
Prevent the use of hand held dialers
Prevent outgoing calls on public phones, etc.
Force long distance calls through alternative long distance carriers
Courtesy phones in banks, hotels, etc.
One year warranty
Made in the USA
Specifications
Power: Phone line powered (24V DC w/20mA minimum)
Dimensions: 70mm x 57mm x 22mm (2.75" x 2.25" x .88")
Shipping Weight: 0.45 kg (1 lb.)
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
Connections: (1) RJ11 jack, (2) screw terminals

   Visual Ring Indicator   VR1       $90.00         

product specs.

Provide Line Status and Message Waiting Indication

When used with an analog phone line, the VR-1A will provide "ring" indication, "on the phone" indication and "message waiting" indication for both "stutter dial tone" and standard message waiting voltage. In this application the VR-1A connects directly to tip and ring.

When used with a headset, you can end those nagging interruptions that occur when associates dont realize you are on the phone because you are using a headset. The VR-1A will flash twice indicating to everyone that you are on the phone and you are not to be disturbed. The VR-1A installs in the handset/headset jack using an included "T" adapter.

When used with electronic or digital phones, the VR-1A wont have you guessing which phone is ringing in busy offices. The flashing LED can be seen up to 100 feet away. The VR-1A connects directly to the electronic phones speaker
.

Features
Displays "ringing," "on-the-phone" or "message waiting"
LED visible up to 100 ft
Power supply included
Compact package mounts with double-back tape
Connects with modular cord Special "T" adapter provided for handset applications
One year warranty
Made in the USA
Specifications

Message Waiting Voltage: 90V - 125V

Power: 120V AC/12V DC 500mA UL listed adapter provided
Dimensions: 70mm x 50mm x 40mm (2.9" x 2.1" x 1.5")
Shipping Weight: 1lb.
Environmental: 0C to 32C (32F to 90F) with 5% to 95% non-condensing humidity
Connections: (1) RJ14 jack
Light: 19mm (.75") red LED
Visibility: 30m (100) typica
Applications

 

Call centers
Telemarketing Product support groups
Office cubicles
C.O. based voice messaging
Purchasing departments
Sales offices
 

 

 

   MESSAGE WAITING LED LAMP KIT   LM1a       $40.00         

product specs.

Provide Visual Lamp Indication of Message Waiting and Ringing

The message waiting lamp retrofit kit is compatible with any telephone system with standard DC message waiting voltages ranging from 90VDC to 120 VDC.

The LM-1A is fully modular for quick plug-in installation by non-telephone personnel. The units LED will blink at a steady rate when the message waiting voltage is detected.

The LM-1A will also flicker when the phone rings, helping to reduce noise in quiet areas by providing a convenient visual indication for ringing or message waiting.

Note: The LM-1A is not compatible with any AT&T phone system

Features
Attractive styling
Easy retrofit mounting
Works with nearly all message waiting voltages
One year warranty
Made in the USA
Specifications

Input: 80V DC to 150V DC message waiting voltage, minimum 40V AC ring voltage

Viewing Distance: Up to 15m (50 feet)
Dimensions: 65mm x 35mm x 20mm (2.56 x 1.38 x .79)
Shipping Weight: 0.45 kg (1 lbs)
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
Connections: (2) RJ11 plugs
Applications

 

Message waiting indication on analog lines supplying standard message waiting voltages
Ring indicator in offices
 

 

    Amplified ringer with Strobe Light     $65.00           

 

 

When a phone call comes in, a bright strobe light flashes and an adjustable, extra loud amplified ringer sounds so that calls are never missed again. Up to 120+ dB. White only

Telephone line powered (no batteries needed)
Durable design
Ringer high/mid/low switch
Tone control hi/low switch

For applications with more than 1 line CLICK HERE

 

Go To HOME SITE INDEX >> PRICES << .CALL MANAGEMENT POWER SUPPLIES SYSTEM PACKAGES HEARING LOSS .DIGITAL CONVERTER BOGEN CENTREX VOICEMAIL AUDIO Conf. MUSIC-ON-HOLD VOICE/DATA STROBES-BELLS HEADSETS SINGLE Line MULTI Line ACCESSORIES MANUALS PATCH CABLES COIL CORDS WHEELOCK TELEDEX POLICIES WARRANTY AMPLIFIED WE BUY SYSTEMS HOW TO OUR SERVICES

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